Library Accessibility
The Buffalo & Erie County Public Library (B&ECPL) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. Accessibility of Library Services Policy (pdf)
PLAN A VISIT
Planning a visit to one of our locations? We recommend that you call ahead if you are unfamiliar with the building. Let staff know what accessibility issues are of concern to you. They will advise you as to what architectural barriers may exist and what assistive technologies are available at that library. Here is some general information to get you started.
Accessibility at Central Library
Assistive Technology available (pdf)
Community Disability Resource Guide (links to local and national resources)
ACCOMMODATION REQUESTS
Let us know if a device, service or modification would improve your access to a library program or event.
Please submit your request no later than seven (7) business days before the scheduled event to allow time to arrange for the necessary accommodations. Accommodation Request Form (pdf)
To make a request by phone:
- Central Library and Buffalo City Branches (716) 858-8900 and ask for the ADA Coordinator.
- Libraries outside the City of Buffalo contact the Library Manager or Director where the event is taking place Libraries + Hours.
If you have an ADA compliance issue you have been unable to resolve, complete this form. ADA Complaint Form (pdf)
Or call (716) 858-8900 and ask for the ADA Coordinator.
The ADA Coordinator or designee will respond within 15 days of the date received in writing, or in a format accessible to the person making the complaint as necessary.
WEBSITE
Having trouble using our website or encountering any technology- based barrier? Please contact our ADA Coordinator at access@buffalolib.org.
FEEDBACK
Have you visited one of our libraries recently? Please share your experience.
Help us to serve you better. Contact us or call (716) 858-8900.